Terms of Use

Effective Date: [15 October 2024]

Welcome to RabbitHoles AI ("Software"), operated by Lokus LLC, a company registered in Delaware, United States ("we", "us", or "our"). By accessing or using our Software, you ("you" or "your") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please refrain from using the Software.

1. License and Usage

1.1 License Grant

We grant you a non-exclusive, non-transferable license to use the Software for personal or internal business purposes in accordance with these Terms.

1.2 License Keys and Seat Allocation

License Keys: License keys are tied to your email ID.
Seat Allocation: Seats are allocated per Mac Address. Purchasing one seat grants usage on one device.

1.3 Restrictions

You agree NOT to:

Redistribute: Sell, resell, rent, lease, sublicense, or otherwise transfer rights to the Software.
Reverse Engineer: Decompile, disassemble, or attempt to derive the source code of the Software.
Misuse of Product Name: Misrepresent, misname, or use the product name in a defamatory or misleading manner.
Unauthorized Use: Use the Software for any unlawful purposes or in violation of any applicable laws.

2. Third-Party Services

2.1 AI Conversations

The Software facilitates conversations with AI services provided by third-party providers such as OpenAI, Google, and Anthropic.

2.2 Third-Party Agreements

Your use of these third-party services is subject to their respective usage agreements. You are responsible for complying with all applicable terms and conditions of these providers.

3. Limitation of Liability

To the maximum extent permitted by law, Lokus LLC or RabbitHoles shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from:

Use of AI Services: Any damages or misuse arising from interactions with AI services.
Software Performance: Any loss or damage due to errors, omissions, interruptions, defects, or any failure of performance of the Software.

4. Disclaimer of Warranties

The Software is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to:

Merchantability
Fitness for a Particular Purpose
Non-Infringement

5. Indemnification

You agree to indemnify and hold harmless Lokus LLC and its affiliates from any claims, losses, damages, liabilities, including legal fees, arising out of your use or misuse of the Software, violation of these Terms, or infringement of any rights of another.

6. Privacy Policy

Your use of the Software is also subject to our Privacy Policy, which describes how we collect, use, and protect your personal information.

7. Refund Policy

7.1 Refund Eligibility

You may request a refund within 7 days of your purchase. Refunds will be issued after deducting any applicable transaction fees incurred during the purchase.

7.2 Refund Process

To request a refund, please contact us at support@rabbitholes.ai with your purchase details. Refunds will be processed within a reasonable timeframe.

7.3 Exceptions

Refunds will not be granted if:

You have breached any terms outlined in this Agreement.
You have misused the Software in any way that violates these Terms.

7.4 No Questions Asked

Refunds requested within the eligible timeframe will be granted without the need to provide any reason. We aim to make the refund process straightforward and fair for both parties.

8. Termination

We reserve the right to suspend or terminate your access to the Software at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, third parties, or to us.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the Software after any such changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

Lokus LLC

Email: support@rabbitholes.ai

12. Entire Agreement

These Terms constitute the entire agreement between you and Lokus LLC regarding the use of the Software and supersede any prior agreements.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Waiver

Failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15. Additional Provisions

15.1 Updates and Support

We may, but are not obligated to, provide updates, patches, or new versions of the Software. Any such updates will be governed by these Terms.

15.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

By using the Software, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.